Q: How long does it take to ship my order?
A: Orders are usually shipped within 1-2 business days after placing the order.
Q: When will my order arrive?
A: Around 3-15 business days, you will get the package. shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.
Q: How do I track my order?
A: Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.
Q: What’s your return policy?
A: We allow the return of all items within 30 days of your original order’s date. We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services, and want customers to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We apply refunds to the tender with which returned items were purchased. If we choose to provide a refund and no record of sale is available, we’ll ask for personal identification and a refund will be provided at the current price.
Q: How do I make changes to an existing order?
A: Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.
Q: What shipping options do you have?
A: For USA domestic orders we offer FedEx and USPS shipping.
Q: Do you ship internationally?
A: yes, we can ship the jewelry to most countries around the world.
Q: Do you provide gift wrapping?
A: Usually, each piece of our jewelry is packaged in a separate box and each product is individually protected. If you do not need gift wrapping, please contact us.